By choosing Top-Notch Cleaning you agree to the following service disclaimer.
We will not clean carpet in a home or facility that has an obvious bug or rodent infestation: bed bugs, cockroaches, fleas, lice, mice, rats, etc. If your home or facility has an infestation of any sort, please cancel and reschedule with us when your home or facility has been treated and cleared by a professional extermination service.
Payment is due at time of service. Commercial clients can be invoiced. Acceptable payments include check or money order and over the phone credit/debit card payments to our home office. If the home office is unavailable at the completion of service we will contact you within 24 hours to accept payment over the phone. This will result in a 10% service fee. Carpet cleaning crews do not carry cash.
Slip & Trip Hazards
Please be careful not to slip when walking from recently cleaned carpet or rugs to hard surfaces. We are not responsible for injuries that might result from slip hazard. You understand we will have several hoses, both large and small, running throughout your home or facility during the cleaning service. We are not responsible for injuries that might result from our hoses, equipment or misplaced furniture being in a walkway.
Carpet beneath stationary furniture is usually clean with the exception of vacuuming. If you would like medium to large furniture moved (up to 50lbs) we do use clear plastic furniture tabs to protect your furniture and carpet. We do not move heavy furniture (100 lbs+), this would include but not be limited to full dressers, china cabinets, hutches, large beds and sofas. If you elect to move your furniture, please do so prior to our arrival. Though we take every precaution to safely move your furniture, we are not responsible for damages that might result from moving furniture, whether to your furniture or your home or facility. We also do not move furniture that is used to hold or house electronics such as televisions, radios, computers, telephones, lamps, etc. Please have electronics moved from these types of furniture prior to our arrival if you would like them moved.
Pet Odors & House Pets
Pet urine is an issue of the carpet, pad and subfloor. Cleaning the carpets’ surface will not remove pet odors. We do not guarantee complete odor or stain removal results. We will be running equipment in your home, which requires entering and exiting during service. Please place your pet(s) in a crate, bathroom, or safe location where they will not escape out of the open door. We are not responsible for lost pets or their whereabouts during the service.
Traffic Lanes & Black Sole Shoe Stains
Traffic lanes occur for several reasons: fabric wear, black sole shoe stains, asphalt, pH staining, embedded soils. We do not guarantee complete traffic lane soil removal.
There are several contributing factors that affect dry time: level of moisture, level of humidity, air movement and thickness of carpet. Dirtier carpet requires increased water usage, which adds to dry time.
Spots & Stains.
During our pre-inspection, please be sure to point out all spots and stains that are concerning you. We recommend letting us clean your carpet first to see if the spot(s) comes up with the cleaning. Any spot that remains after cleaning is considered a stain. Stain removal is charged separately.
We cannot fully remove paint stains, varnish, black shoe sole stains, filtration stains along the baseboards, dyes, inks, rust, burn stains, or any substance that is known to cause permanent staining. If we do attempt to remove such stains, we do not guarantee complete removal or satisfaction.
Small, Unnoticeable Stains
We are not responsible for removing small, unnoticeable stains from your carpet that you have not previously pointed out during pre-inspection. We will attempt to remove unnoticeable stains if you point each one out at a rate of $2 per stain.
Carpet cleaning excludes hair removal. We make no guarantee to remove pet or human hair from your carpet.
If you would like for us to wear shoe covers at all times in your home, please let us know prior to our arrival. We typically wear shoe covers when it has been raining outside. We will always wear shoe covers when walking on your freshly cleaned carpet.
Dark Lines at the Baseboard
Filtration stains are dark lines around the parameter of your carpet at the baseboard. These are caused by air filtering into the walls at the baseboard typically from gas heat, candles and gas appliances. These stains consist of fine particles that embed themselves into the carpet fiber. Attempting to remove filtration stains results in an insignificant change; therefore, we do not offer filtration stain removal.
Wicking (Reappearing Spots)
Oil-based carpet can wick, or re-evaporate spots to the surface as the carpet dries. Applying stainguard to the carpet after cleaning reduces wicking. If you do not purchase stainguard, we are not responsible for spots that might return during the drying process.
Normal Wear and Tear
While we take every precaution to care for your home, we are not responsible for normal wear and tear such as minor scratches, dents and scuffs that might result from service.
Personal Items & Items of Value
Prior to our arrival, please have your personal items as well as items of value appropriately stored away.
Please have small furniture and personal items such as magazines, clothing, kid’s toys, shoes, etc., off the floor unless you do not want the carpet cleaned beneath such items.
Carpet Cleaning Results
Top-Notch Cleaning does not guarantee to remove all soils, spots and stains from your carpet.
Vacant or Unchaperoned Homes or Facilities
As owner, landlord, tenant or agent of the owner, landlord or tenant, you release Top-Notch Cleaning, LLC from service complaints or all claims of damage to your home or facility when you agree to allow our employee’s to be in your home or facility without your presence.