FAQ

TOP 10 FREQUENTLY ASKED QUESTIONS

  1. What makes Top-Notch stand out?
    Top-Notch is a company that uses the latest technology to ensure our clients’ homes and offices are as clean as possible. We have flexible services that enable clients to customize their cleanings so that they get the services they want. Finally, we use products that are 100% safe for people, pets and the environment.
  2. How do you determine how much a cleaning will cost?
    A Top-Notch Cleaning Manager will visit your home and ask that you take them on a tour of the areas you want included in the cleanings. Then, based on the square-footage involved and specific cleaning services you request, they create a quote.
  3. Tell us a little bit about your cleaners – What makes them special?
    Our employees are conscientious, careful, and interested in doing a good job. Upon hiring each employee is subject to random drug tests and they are all licensed, bonded and covered by worker’s compensation. We know people trust us with their homes and offices and we take that very seriously.
  4. Do you need to be at home when you clean?
    Again, we want to offer you as much flexibility as possible. If you would rather be at home while we’re there, that’s fine. If you would prefer your cleaners to come while you’re at work, we make arrangements to ensure your needs are met.
  5. Can I bundle the cleaning of my home and business for a savings?
    Yes, if you bundle your business and your home, you will receive a discount.
  6. What about one-time services like tile waxing, window washing, woodwork… do you do that?
    Absolutely, we have a variety of what we call “custom jobs” or “one time cleanings.” Once Top-Notch Cleaning quotes your cleaning we can schedule a one time cleaning when it is convenient for you. These include woodwork cleaning, cleaning out the refrigerator, deep vacuuming all furniture – and just because a job isn’t listed doesn’t mean we won’t do it. We encourage our clients to discuss all of their cleaning needs with us.
  7. Am I required to pay at the time of the cleaning? How do you pay?
    No, Top-Notch Cleaning invoices monthly. After your cleaning you will receive an invoice by mail or email on the first of the following month.
  8. What should I do if I am not satisfied with a cleaning?
    If you are not satisfied with your cleaning for any reason, contact Top-Notch Cleanings General Manager and they will schedule a follow up cleaning to have the oversights corrected immediately.
  9. You advertise that you use the latest cleaning technology. What does that mean?
    Top-Notch Cleaning uses a Pro-Team Commercial Back Pac Vacuume that has multiple filters including HEPA filters, which guarantee that they capture 99.9% of allergens out of your home. The HEPA filters are great for people with pets or severe allergies. We use a bucket-less mopping system, which is infinitely cleaner than a standard mop because everything is trapped on the pad and clean water and cleanser is used on each stroke. Unlike traditional mops, when the pad traps the dirt and dust, it is removed and replaced with a clean pad. Lastly, Top-Notch uses Johnson & Johsnon green cleaning products that are safe for your family but are still a complete disinfectant.
  10. Should I clean before the cleaners arrive?
    NO! The reason you hire us is so you don’t have to do the cleaning. Cleaning before we arrive isn’t necessary at all.

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